DSC Sur-Gard - System II Single-Line IP Receiver Error Codes

Sur-Gard SG-System II single-line IP receiver is installed at the central station to accept IP alarm signals from panel communicators — it does not mount on end-user alarm panels. Reporting path Central station IP r...

Overview

Sur-Gard SG-System II single-line IP receiver is installed at the central station to accept IP alarm signals from panel communicators — it does not mount on end-user alarm panels.

Reporting path

Central station IP receiver (not a panel module)

At a Glance

DetailValue
Product typeAlarm communicator / reporting module
Model family (SG-System II)See label and install manual
Reporting pathCentral station IP receiver (not a panel module)
Primary manualSG-System II Quick Install Guide
Region / listing notesCentral station equipment

Before You Install or Replace One

  • Confirm exact model number on the communicator label matches the install manual.
  • Verify host panel family — Keybus PowerSeries, Neo Corbus, MAXSYS Combus, IMPASSA integrated, or universal dialer-capture are not interchangeable.
  • Confirm monitoring receiver and account accept this communicator format (Contact ID, SIA, IP, cellular).
  • Check carrier/network generation (3G sunset, LTE band, Ethernet path) for your region.
  • Add communicator current draw to panel battery standby calculation where the module loads from panel bus power.

Official Sources

  • SG-System II Quick Install Guide — DSC official documentation

Error Codes

Sur-Gard System II IP receiver (central station)

This is a central-station receiver, not a premises communicator. Faults appear in receiver software, not panel [*, 2].

Receiver statusMeaning
Line offlineIP path or receiver service down
Account unknownPremises communicator not enrolled on receiver

Panel FTC and alt-comms troubles apply to the host communicator, not this accessory — see the communicator listing for full trouble tables.

Source: SG-System II Quick Install Guide (DSC official documentation).

CodeMeaningSuggested Fix
Receiver statusMeaning
Line offlineIP path or receiver service down
Account unknownPremises communicator not enrolled on receiver