Interlogix Forcefield Software – Hot Standby License FAQs

Interlogix / Aritech security product — legacy GE Security, Interlogix, UTC, and regional Aritech catalog item; confirm exact product family before service. On Interlogix systems, wireless devices are supervised zon...

Overview

Interlogix / Aritech security product — legacy GE Security, Interlogix, UTC, and regional Aritech catalog item; confirm exact product family before service.

On Interlogix systems, wireless devices are supervised zones on the panel — tamper, low battery, and missing signals appear as trouble conditions that may block arming depending on panel programming.

At a Glance

SpecificationDetails
Legacy noteInterlogix AU redirects to Aritech regional catalog
VerifyPanel family, bus type, RF frequency, and firmware

What This Device Does Well

Provides reliable supervised status at the panel and Alarm.com / UltraSync when installed, enrolled, and range-tested correctly.

Before You Service or Replace One

  • Sensor SKUTX-E wireless vs hardwired loop vs 433 MHz expander path.
  • Panel online — resolve panel AC/comms trouble before blaming sensor.
  • Range433 MHz expander or move wireless receiver for distant zones.
  • Battery type — use listed cell; replace all batteries in multi-cell devices.
  • Tamper — cover fully closed before declaring hardware fault.

Official Sources

Use official Aritech install PDFs and install guides for exact wiring, enrollment, and firmware — specifications vary by SKU and region.

FAQs

Why does my zone show trouble?

Most common: low battery, tamper open, out of range, or wrong sensor type for the panel receiver (TX-E wireless vs hardwired loops).

How do I replace a sensor?

Delete old zone in installer programming, enroll replacement using Learn mode, and test walk test at final location.

Will Alarm.com / UltraSync show this device?

When the panel has active interactive service, enrolled zones appear in the Alarm.com / UltraSync app with status matching the panel.

Where is official documentation?

Primary reference: Aritech / Interlogix official documentation

How do I test after installation?

Use panel walk test, zone status, and (if monitored) central station test per dealer procedure.

Can I mix TX-E and Challenger wired devices?

TX-E needs Simon (or 319.5 MHz host); Challenger DGP needs wired or listed wireless paths transceiver hardware — they do not enroll on the standard 345 MHz receiver alone.

Why does my zone show trouble?

Most common: low battery, tamper open, out of range, or wrong sensor type for the panel receiver (TX-E wireless vs hardwired loops).

How do I replace a sensor?

Delete old zone in installer programming, enroll replacement using Learn mode, and test walk test at final location.

Will Alarm.com / UltraSync show this device?

When the panel has active interactive service, enrolled zones appear in the Alarm.com / UltraSync app with status matching the panel.

Where is official documentation?

Primary reference: Aritech / Interlogix official documentation

How do I test after installation?

Use panel walk test, zone status, and (if monitored) central station test per dealer procedure.

Can I mix TX-E and Challenger wired devices?

TX-E needs Simon (or 319.5 MHz host); Challenger DGP needs wired or listed wireless paths transceiver hardware — they do not enroll on the standard 345 MHz receiver alone.