DSC PowerSeries Neo Control Panels

DSC · Control Panels · Error codes · Troubleshooting · Compatibility · Installation · FAQs · Updated

On this page
  1. Overview
  2. Error Codes
  3. Troubleshooting
  4. Compatible Peripherals
  5. Installation Notes
  6. FAQs

Overview

PowerSeries Neo is DSC's current hybrid panel line and the successor to the classic PC1616/PC1832/PC1864. Like those panels it takes hardwired zones on the board and wireless devices through a receiver, but its wireless is PowerG: encrypted, two-way, long-range, and supervised. The same PowerG devices are used by Qolsys and other partners.

Models

PanelMaximum zones
HS201616
HS203232
HS206464
HS2128128

The model number is printed on the circuit board. Default installer code: 5555.

PowerG frequencies

PowerG device part numbers start with a region code: PG9 devices are 915 MHz for North America, PG8 are 868 MHz, and PG4 are 433 MHz. Buy the series that matches your panel's receiver.

Error Codes

Neo uses * 2 for troubles, like the classic PowerSeries, but LCD keypads describe each trouble in words and group them by category (service required, AC, communication, zone faults, device low battery, and so on). Scroll with the arrow keys and press * to see which zone or device a trouble belongs to.

The classic PowerSeries trouble-code guide explains the underlying causes, which are the same.

Troubleshooting

A PowerG device shows a trouble

PowerG devices report low battery, tamper, and supervision individually. Replace the battery with the type printed in the device, and check the panel's signal-strength reading for that device if supervision troubles repeat.

Coming from a classic PowerSeries panel

  • Zone and user numbers are entered with more digits on Neo.
  • The master code is user 01, not user 40.
  • Classic PowerSeries keypads do not work on Neo; Neo uses its own HS2 keypads.

See user codes and installer programming, which cover the differences.

Compatible Peripherals

Installation Notes

  • Programming is * 8 + installer code. LCD keypads show section names, and DSC's DLS software is the faster route on larger systems.
  • PowerG devices need a PowerG receiver: either a keypad with a built-in transceiver or a separate host transceiver module.
  • Enroll PowerG devices with the panel nearby, then check the signal reading at the mounting spot before fixing them in place.

Open the manufacturer manual

FAQs

Can I reuse my old DSC wireless sensors with Neo?

Classic DSC 433 MHz WLS-series sensors are a different technology from PowerG. Neo is designed around PowerG, so plan on PowerG devices for wireless zones. Hardwired zones carry over.

Which Neo model do I need?

Choose by zone count, with room to grow: HS2016 for small homes, HS2032 or HS2064 for most homes and small businesses, HS2128 for large sites.