Overview
2GIG power supply or battery accessory — replacement transformer, barrel cable, international plugs, or battery packs for panels and keypads.
On 2GIG systems, wireless devices are supervised zones on the panel — tamper, low battery, and missing signals appear as trouble conditions that may block arming depending on panel programming.
At a Glance
| Specification | Details |
|---|---|
| Role | Power replacement or upgrade part |
| Verify | Match voltage, connector, and panel model |
| Install | Qualified installer — mains wiring where applicable |
What This Device Does Well
Provides reliable supervised status at the panel and Alarm.com when installed, enrolled, and range-tested correctly.
Before You Service or Replace One
- Sensor SKU — standard 345 MHz vs eSeries encrypted vs ePlus 900 MHz.
- Panel online — resolve panel AC/cell trouble before blaming sensor.
- Range — repeaters (RPTR1) or transceivers (XCVR2) for distant zones.
- Battery type — use listed cell; replace all batteries in multi-cell devices.
- Tamper — cover fully closed before declaring hardware fault.
Official Sources
- 2GIG product page
- 2GIG Full Catalog English
- 2GIG Edge Smart Home Manual 1
- 2GIG Edge User Guide 1
- 10023748a x3 installandprogrammingguide
- 2GIG GC2 User Guide
- 2GIG GC2 User Guide FR
- 2GIG GC2 User Guide PO
- 2GIG GC2 User Guide SP
- 2GIG GC2 User Guide TU
Use official 2GIG PDFs and install guides for exact wiring, enrollment, and firmware — specifications vary by SKU and region.
FAQs
Why does my zone show trouble?
Most common: low battery, tamper open, out of range, or wrong sensor type for the panel receiver (345 MHz vs ePlus 900 MHz).
How do I replace a sensor?
Delete old zone in installer programming, enroll replacement using Learn mode, and test walk test at final location.
Will Alarm.com show this device?
When the panel has active interactive service, enrolled zones appear in the Alarm.com app with status matching the panel.
Where is official documentation?
- 2GIG product page
- 2GIG Full Catalog English
- 2GIG Edge Smart Home Manual 1
- 2GIG Edge User Guide 1
- 10023748a x3 installandprogrammingguide
- 2GIG GC2 User Guide
- 2GIG GC2 User Guide FR
- 2GIG GC2 User Guide PO
- 2GIG GC2 User Guide SP
- 2GIG GC2 User Guide TU
Primary reference: 2GIG power supply specifications
How do I test after installation?
Use panel walk test, zone status, and (if monitored) central station test per dealer procedure.
Can I mix 345 MHz and ePlus sensors?
ePlus 900 MHz sensors require XCVR2 transceiver hardware — they do not enroll on the standard 345 MHz receiver alone.
Why does my zone show trouble?
Most common: low battery, tamper open, out of range, or wrong sensor type for the panel receiver (345 MHz vs ePlus 900 MHz).
How do I replace a sensor?
Delete old zone in installer programming, enroll replacement using Learn mode, and test walk test at final location.
Will Alarm.com show this device?
When the panel has active interactive service, enrolled zones appear in the Alarm.com app with status matching the panel.
Where is official documentation?
How do I test after installation?
Use panel walk test, zone status, and (if monitored) central station test per dealer procedure.
Can I mix 345 MHz and ePlus sensors?
ePlus 900 MHz sensors require XCVR2 transceiver hardware — they do not enroll on the standard 345 MHz receiver alone.