Overview
2GIG LTE or 3G cell radio module — adds cellular alarm reporting and Alarm.com (or dealer ADC / SecureNet / Telus) interactive services to a compatible GC2, GC3, or Edge panel.
Without reliable cellular reporting, remote arm/disarm and central station signals stop when phone lines or broadband fail. Match the exact module SKU to your panel model and dealer platform before truck roll.
At a Glance
| Specification | Details |
|---|---|
| Role | Cellular communicator for interactive services |
| Networks | 4G LTE or legacy 3G — carrier and dealer platform specific |
| Platforms | Alarm.com, ADC, SecureNet, Telus (Canada) — match SKU to account |
| Install | Internal module or approved mounting; antenna routing per manual |
| Supervision | Panel cell trouble; Alarm.com communication tests |
What This Device Does Well
Provides reliable supervised status at the panel and Alarm.com when installed, enrolled, and range-tested correctly.
Before You Service or Replace One
- ICCID and carrier — verify active SIM on correct network.
- Module-to-panel pairing — GC2 vs GC3 vs Edge slot compatibility.
- Antenna path — internal vs ANT5XL external routing.
- Dealer platform — Alarm.com activation tied to specific module SKU.
Official Sources
- 2GIG product page
- 2GIG Full Catalog English
- 10023748a x3 installandprogrammingguide
- 2GIG Edge Smart Home Manual 1
- 2GIG Edge User Guide 1
- 2GIG GC2 User Guide
- 2GIG GC2 User Guide FR
- 2GIG GC2 User Guide PO
- 2GIG GC2 User Guide SP
- 2GIG GC2 User Guide TU
Use official 2GIG PDFs and install guides for exact wiring, enrollment, and firmware — specifications vary by SKU and region.
Error Codes
2GIG systems report faults on the panel and keypad status screens, zone list, and Alarm.com (when interactive service is active) — not as a single universal numeric code list across all models.
How to read status
- Open panel status or installer menu → zones / troubles.
- Note zone number, trouble type (open, tamper, low battery, missing, cell fail).
- Cross-check Alarm.com device list if the account is interactive.
- For cell issues, run installer communication test before replacing sensors.
Common trouble indicators
| Symptom | Meaning | First checks |
|---|---|---|
| Cell failure trouble | Module not registered on network | ICCID activation, antenna, RSSI test |
| No Alarm.com sync | Interactive path down | Dealer account, plan, module platform match |
| Intermittent cell | Marginal RSSI | ANT5XL or external antenna routing |
| Wrong carrier | SKU mismatch | ATT vs Verizon vs Telus module vs account |
Installer programming reference
| Task | Typical path |
|---|---|
| Enter installer programming | Installer code on panel (dealer-provided) |
| Enroll wireless sensor | Wireless enrollment → Learn → trip sensor |
| Delete sensor | Zone delete / sensor delete in installer menu |
| Cell module test | Installer → communication / dialer tests |
| User code setup | User management in installer or user menu |
| Z-Wave exclude/include | Panel Z-Wave management menu |
Panel actions (typical)
| Action | Where |
|---|---|
| View zone status | Panel home / status → zones |
| Walk test | Installer menu → walk test |
| Delete / enroll sensor | Installer → wireless enrollment |
| Cell test | Installer → communication tests |
| Alarm.com status | Dealer portal or customer app |
Source: Cell module install guide; Alarm.com activation checklist; 2GIG official resources linked in this product folder manifest.
| Code | Meaning | Suggested Fix |
|---|---|---|
| Cell failure trouble | Module not registered on network | ICCID activation, antenna, RSSI test |
| No Alarm.com sync | Interactive path down | Dealer account, plan, module platform match |
| Intermittent cell | Marginal RSSI | ANT5XL or external antenna routing |
| Wrong carrier | SKU mismatch | ATT vs Verizon vs Telus module vs account |
| Task | Typical path | |
| Enter installer programming | Installer code on panel (dealer-provided) | |
| Enroll wireless sensor | Wireless enrollment → Learn → trip sensor | |
| Delete sensor | Zone delete / sensor delete in installer menu | |
| Cell module test | Installer → communication / dialer tests | |
| User code setup | User management in installer or user menu | |
| Z-Wave exclude/include | Panel Z-Wave management menu | |
| Action | Where | |
| View zone status | Panel home / status → zones | |
| Walk test | Installer menu → walk test | |
| Delete / enroll sensor | Installer → wireless enrollment | |
| Cell test | Installer → communication tests | |
| Alarm.com status | Dealer portal or customer app |